Privacy Policy

Last Updated: October 26, 2023

Volcanic Vista Co is committed to protecting the privacy of your personal information. This Privacy Policy outlines our practices concerning the collection, use, and disclosure of your personal information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable privacy laws in Canada.

1. Collection of Personal Information

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and services, when you participate in activities on the services, or otherwise when you contact us. The personal information that we collect depends on the context of your interactions with us and the services, the choices you make, and the products and features you use.

Types of data collected may include:

  • Identification Data: Name, email address, postal address, phone number, date of birth, and gender.
  • Payment Data: Payment card details (processed securely by third-party payment processors) or other financial information related to booking expeditions.
  • Travel Data: Passport information, dietary restrictions, medical conditions relevant to travel, emergency contact information, and travel preferences.
  • Communication Data: Preferences in receiving marketing from us and our third parties, and your communication preferences.
  • Technical Data: Internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.

2. Use of Your Personal Information

We use your personal information for lawful business purposes, including:

  • To provide and manage our services, including processing bookings for expeditions and tours.
  • To communicate with you about your bookings, inquiries, and to send you service-related notifications.
  • To personalize your experience and to deliver content and product/service offerings relevant to your interests.
  • To process payments and manage financial transactions related to our services.
  • To improve our website, products, and services based on your feedback and usage patterns.
  • To comply with legal and regulatory requirements, including those related to travel safety and finance.
  • For marketing and promotional purposes, with your consent, to inform you about new expeditions, special offers, and news from Volcanic Vista Co.

3. Sharing of Your Personal Information

We may share your information with trusted third parties to facilitate specific services or comply with legal obligations. We do not sell your personal information to third parties.

Categories of recipients include:

  • Service Providers: Third-party vendors, consultants, and other service providers who perform services for us or on our behalf (e.g., payment processing, airline and accommodation providers, tour operators, IT support, marketing services).
  • Legal and Regulatory Authorities: When required by law to comply with a subpoena, court order, or similar legal process, or to protect the rights, property, and safety of Volcanic Vista Co, our customers, or others.
  • Business Transfers: In connection with any merger, sale of company assets, or acquisition of all or a portion of our business by another company.

4. Data Security

We implement robust technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. We also ensure that any third parties we share data with are committed to similar levels of data protection.

5. Your Privacy Rights (PIPEDA)

In accordance with PIPEDA, you have several rights regarding your personal information:

  • Right to Access: You have the right to request access to the personal information we hold about you.
  • Right to Correction: You have the right to request that we correct any inaccurate or incomplete personal information.
  • Right to Withdraw Consent: You have the right to withdraw your consent to the collection, use, or disclosure of your personal information at any time, subject to legal or contractual restrictions and reasonable notice.
  • Right to Lodge a Complaint: You have the right to lodge a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated.

To exercise any of these rights, please contact us using the information provided in the 'Contact Us' section below.

6. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy (link coming soon).

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date and the updated version will be effective as soon as it is accessible. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.

8. Contact Us

If you have questions or comments about this policy, you may email us at [email protected] or by post to:

Volcanic Vista Co
789 Robson Street, Suite 1005
Vancouver, British Columbia, V6Z 2Y1
Canada
Phone: (604) 732-9010